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Job Opportunity in South: Call Centre Associate with South (Up to $2,600, Allowance, Bonus, Flexible Hours)
Local Reputable Bank is seeking a Call Centre Associate to handle customer-related queries through the phone. Applicants who are up for the challenge and are willing to do the shifts they are comfortable with can apply now. This is a great opportunity for those who are looking for a successful career, working at a reputable financial institution.
Skills Required
A.) Customer Relationship Management (CRM)
A Call Centre Associate must possess excellent CRM skills that allow them to provide quality customer service consistently. This skill involves actively listening to the customer's needs, understanding their requirements, communicating efficiently, and providing solutions that meet their needs. Additionally, CRM skills also include an excellent customer focus, patience, and understanding, which ensure that customers are satisfied with the service provided.
B.) Product/Service Knowledge
Applicants must have in-depth knowledge about the products and services provided by the bank. They should be able to answer customer queries, provide accurate information, and help them choose the products or services that are most suitable for their needs. Strong product/service knowledge helps build trust and confidence in the customer and ensures positive outcomes.
C.) Attention to Detail
A Call Centre Associate must be detail-oriented and pay attention to all the details, such as spelling, grammar, punctuation, and accuracy. Attention to detail is crucial to avoiding mistakes that could harm the customer's experience and trust in the bank. Additionally, accuracy in data entry is also necessary for record-keeping, customer relationship management, and regulatory compliance.
D.) Teamwork and Collaboration
The role requires teamwork and collaboration within the bank to provide consistent and effective customer service. It is essential to communicate effectively with other members of the team, respect different perspectives, and work collaboratively to provide seamless service experience. Teamwork also includes being open to feedback and constructive criticism, taking ownership of one’s work, and supporting one another.
Related Skills/Knowledge Areas
Skills and knowledge areas that complement the core requirements for this position include the following:
- Industry Knowledge
- Negotiation
- Emotional Intelligence
- Financial Literacy
Role, Responsibilities, Work Environment, Potential Career Benefits, Location, Pay Rate, Schedule, and Requirements
The Call Centre Associate will work under the supervision of a team leader and will be responsible for handling customer-related queries and requests. The work environment is professional and productive, with an emphasis on maintaining a balance between quality and efficiency. The role offers potential career benefits such as career advancement, personal development, and work-life balance. Location: South
Pay Rate: up to $2,600 Bonus: Upon completion of the contract Allowance: Provided for shifts the candidate is willing to do Shift Options: can choose between office hours or shift Application: Interested candidates can apply now with their details, including name, residential location, availability, and resume, by contacting wa.me/+6590018370. Join the below channels for more job opportunities.